Monday, February 03, 2014

Obamacare computers not yet equipped to fix errors: report


(Reuters) The HealthCare.gov website is not yet equipped to handle appeals by thousands of people seeking to correct errors the system made when they were signing up for the new federal healthcare law, the Washington Post reported on Sunday.

The newspaper, citing sources familiar with the situation, said appeals by about 22,000 people were sitting untouched in a government computer.

"And an unknown number of consumers who are trying to get help through less formal means — by calling the health-care marketplace directly — are told that HealthCare.gov's computer system is not yet allowing federal workers to go into enrollment records and change them," according to the Post.

It added that the Obama administration had not made public the problem with the appeals system.

Despite efforts by legal advocates to press the White House on the situation, "there is no indication that infrastructure . . . necessary for conducting informal reviews and fair hearings has even been created, let alone become operational," attorneys for the National Health Law Program were quoted as saying in a December letter to the Centers for Medicare and Medicaid Services, or CMS, which oversees HealthCare.gov.

Read full article here.

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